Privacy Policy

Information we process

When you browse the site, normal technical information may be processed by our website, hosting, security and measurement tools. The WhatsApp form asks for your help topic and name only to prepare the message you choose to send.

The website does not request a National ID number, M-Pesa PIN, one-time password, banking password or card details in its support intake.

WhatsApp intake

The name entered into the intake form is not stored by the website as part of the message-preparation flow. The message is prepared in your browser and then handed to WhatsApp when you choose to continue. WhatsApp then processes the message under its own terms and privacy practices.

Third parties

WhatsApp, telecommunications providers, hosting companies and any website measurement services we use process information under their own terms. Never send passwords, M-Pesa PINs, one-time codes or banking credentials to anyone claiming they are required for ordinary CreditHelp.co.ke support.

Contact and rights

You may ask the business about access, correction, deletion or other applicable rights relating to personal data it holds, subject to Kenyan law and legitimate retention requirements.